Privacy Policy — h55d Platform

h55d ("we", "us", "our", or "the Platform") operates the online gaming information and services platform accessible at h55d.cam. This Privacy Policy describes how h55d collects, processes, stores, protects and shares personal data relating to users ("you", "your", "User") of the Platform.

h55d operates as an English-language platform primarily serving users in Pakistan. We recognise that Pakistani users may have particular concerns about online data privacy, and we are committed to handling personal data responsibly and transparently — including data provided through payment interactions involving locally familiar services such as Easypaisa, JazzCash, and Raast.

This policy is written in plain English to ensure clarity. Where legal terminology is unavoidable, we have included explanations. We will not make our Privacy Policy deliberately difficult to understand in order to obscure how your data is used.

In this Privacy Policy, the following terms carry the meanings set out below:

h55d acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, h55d determines why and how your personal data is processed. Where h55d engages third-party processors — such as payment service providers, KYC verification vendors, or analytics tools — those processors act under written data processing agreements that restrict their use of your data to the purposes h55d specifies.

Any questions regarding data control, data subject rights, or the lawfulness of processing should be directed to h55d using the contact details set out in Section 16 of this policy.

h55d collects personal data in the following categories, depending on how you interact with the Platform:

4.1 Registration Data

When you create an account, we collect: full legal name, date of birth, residential address (including city — such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address, phone number, and preferred currency (PKR for Pakistani users).

4.2 Identity Verification Data (KYC)

For identity verification, we may collect: copies of government-issued identification (e.g., CNIC — Computerised National Identity Card), proof of address documents (e.g., utility bills or bank statements), and, where required, proof of source of funds.

4.3 Transaction Data

We collect data related to deposits, withdrawals and gaming activity, including: transaction amounts in PKR or other currencies, payment method identifiers (e.g., wallet numbers or bank account references — but not full financial credentials), transaction timestamps, and gaming history.

4.4 Technical & Usage Data

We automatically collect: IP address, device type and operating system, browser type and version, pages visited and time spent, session duration, referring URLs, and error logs. This data is collected using cookies and similar technologies (see Section 10).

4.5 Communication Data

When you contact h55d support — by email at [email protected] or through live chat — we retain records of those communications, including timestamps and content, for quality assurance and dispute resolution purposes.

4.6 Responsible Gambling Data

Where you set limits, request self-exclusion, or interact with responsible gambling tools, we record that information to enforce the restrictions you have applied and to maintain compliance with responsible gambling obligations.

h55d uses personal data for the following purposes:

h55d processes personal data under one or more of the following legal bases, consistent with internationally recognised data protection standards:

• Contractual Necessity: Processing required to perform the contract between h55d and you (i.e., account registration, deposits, withdrawals, gaming services).
• Legal Obligation: Processing required to comply with applicable laws — including KYC, anti-money laundering requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out in h55d's legitimate interests — such as fraud prevention, platform security, and service quality improvement — provided those interests do not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Vital Interests: In exceptional circumstances, processing may be necessary to protect the vital interests of a user or third party — for example, in a safeguarding or responsible gambling crisis.

h55d does not sell your personal data to any third party. We do not share your data for third-party marketing purposes without your explicit consent. We may share personal data with the following categories of recipients only as necessary and under appropriate safeguards:

• Payment Service Providers: To process deposits and withdrawals. Payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced here as context only; their inclusion does not imply affiliation, endorsement or confirmed support for h55d. Each provider's own privacy policy governs their handling of your data.
• KYC & Identity Verification Vendors: Third-party services engaged to verify identity documents and age in connection with account opening and withdrawal processing.
• Anti-Fraud & Security Providers: Services that help h55d identify and prevent fraudulent activity, suspicious transactions, and multi-accounting.
• IT Infrastructure Providers: Cloud hosting, data storage and content delivery providers that process data on h55d's behalf under data processing agreements.
• Legal & Regulatory Authorities: Where required by law, court order, or a lawful request from a competent regulatory or law enforcement authority. h55d will disclose only the minimum data required to satisfy such requests.
• Professional Advisors: Legal counsel, auditors and accountants bound by professional confidentiality obligations, where necessary for the operation and compliance of the business.

As h55d operates internationally, your personal data may be transferred to and processed in countries outside Pakistan. Where personal data is transferred to jurisdictions that do not offer an equivalent level of data protection to that available in the most protective applicable jurisdiction, h55d will implement appropriate safeguards — such as standard contractual clauses or equivalent data transfer mechanisms — to protect the data.

Where technically or operationally feasible, h55d applies a data minimisation approach to international transfers — sharing only the data strictly necessary for the relevant processing purpose.

h55d retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The following general retention principles apply:

When personal data is no longer required, h55d will securely delete or anonymise it in accordance with industry-standard data destruction practices.

h55d uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device. They help the Platform function correctly, remember your preferences, and collect analytics information.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core Platform features, but some personalisation features may not function as intended. Where applicable, h55d will present a cookie consent mechanism on your first visit.

h55d implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest using industry-standard algorithms.
• Access controls limiting personal data access to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability monitoring of Platform systems.
• Staff training on data handling obligations and information security best practices.
• Incident response procedures to address data breaches promptly and — where legally required — to notify affected users and/or regulatory authorities.

Subject to applicable law and the specific circumstances of your request, you have the following rights in respect of your personal data held by h55d:

To exercise any of the above rights, contact h55d at [email protected] (plain text — not a link). Include your registered username and a clear description of your request. h55d will respond within a reasonable timeframe consistent with applicable law. We may need to verify your identity before processing your request.

h55d does not knowingly collect personal data from individuals under the age of 18. The Platform is strictly an adults-only service — 18 years of age is the minimum, or the higher minimum required by the relevant operator or license jurisdiction.

Age verification is conducted as part of the KYC process. If h55d discovers or has reason to believe that a user is under the minimum eligible age, the account will be suspended immediately, all activity will be voided, and any funds deposited will be returned to the source payment method following investigation.

If you are aware that a minor is using this Platform, please report it immediately to [email protected]. Please note that this email address is provided as plain text only and is not a clickable link.

The h55d Platform may integrate with or reference third-party services — including payment processors, analytics tools, and KYC vendors. Where such integrations exist, those third parties may collect data directly from your device or browser in accordance with their own privacy policies.

h55d is not responsible for the privacy practices of third-party providers. Payment service names referenced on the Platform — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency providers — are included for contextual purposes only. Their privacy policies govern how they handle data transmitted through their own systems.

Where h55d engages analytics tools to process anonymised usage data, h55d takes reasonable steps to ensure those tools are configured in a privacy-preserving manner — for example, by enabling IP anonymisation where available.

h55d reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the Effective Date at the top of this page and, where appropriate, notify registered users through in-platform messaging or email to their registered address.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the revised policy, you must discontinue use of the Platform and may request account closure.

For any privacy-related queries, data subject rights requests, or concerns about how h55d handles your personal data, please use the contact details below. All contact details are provided as plain text only — no clickable links.

When submitting a data subject rights request, please include your full registered name, username, and a clear description of your request. Identity verification may be required before the request can be actioned.